Terms and Conditions

The present General Terms and Conditions apply to all of the services provided by Amberusd.o.o. (here and after “Enjoy Slovenia”). By booking a travel arrangement organized by Enjoy Slovenia the passenger agrees to the following terms and conditions. Acceptance of these terms and conditions at booking is obligatory. The booking conditions apply equally to all persons included in the booking. In case of revisement of these terms and conditions, for a concrete travel arrangement, a version valid at the time of the booking is used. All the advertised prices of Enjoy Slovenia programs include value-added tax. By booking a travel program every passenger gives Enjoy Slovenia her/his permission to use the photographs and videos made on the travel (the photographs and videos could include every passenger) in promotional and commercial intentions. Enjoy Slovenia does not take any responsibility for the behaviour of passengers and damages caused by other passengers during the travel. Enjoy Slovenia does not take responsibility for any errors that might occur in the promotional material.

Adequate and valid travel insurance is compulsory for all our travelers. We recommend the traveller take out insurance as soon as his/her booking is confirmed. It is his/her responsibility to ensure that the insurance covers his/her purchase is suitable and adequate for the particular needs, ensuring it covers all the activities he/she plans to undertake and protects him/her against cancellation, medical and repatriation expenses, and personal liability claims. If the traveller wishes to arrange additional activities while he/she is away, please check the cover before doing so. Please read the policy details carefully and take them with you on holiday. If the traveller chooses to travel without adequate insurance cover, Enjoy Slovenia accepts no responsibility for lost or stolen property, for sickness, last-minute cancellations, latecomers & or no-shows or any other losses suffered by the traveller in respect of which insurance cover would otherwise have been available.

A binding contract will come into existence between the traveler and Enjoy Slovenia as soon as we have received all appropriate payments and we have confirmed the booking over the e-mail. This booking is made on the terms of these booking conditions. When the traveller makes a booking, he/she guarantees to have the authority to accept and do accept on behalf of his/her party the terms of these booking conditions. When making the booking for his/her package holiday we will arrange for the traveller to enter into contracts with the principal(s) or other suppliers (s) (e.g. accommodation provider, outdoor activities provider…) that are providing the travel services, named on the confirmation(s), for whom Enjoy Slovenia acts as agent. We are the package organizer, with responsibilities to the traveller as set out in these Booking Conditions.

When making a booking, the passenger has to provide all the necessary information and documents that are required by the travel arrangement programs. To confirm the chosen holiday, a deposit amount advised must be paid at the time of booking. This is usually 250€ per person. Please note that these are non-refundable in the event of cancellation. The balance of the price of the travel arrangements must be paid at least 4 weeks before the arrival date. If the deposit and/or balance is not paid in time, we shall cancel the travel arrangements. If the balance is not paid in time, we shall retain the deposit. For the one-day tours, the passenger has to pay 100% of the price at the time of booking. Enjoy Slovenia will send a voucher by email to the passenger after receiving the payment. It is thus very important to give a correct and active email address. Enjoy Slovenia cannot be held responsible if the passenger does not receive the voucher due to an incorrect email address. The passenger should notify Enjoy Slovenia in case he or she does not receive the voucher at least 7 days after the booking. Payments may be done by credit card through Paypal or Stripe payment portals, or on request by bank transfer.

The price of the travel arrangement is stated in every travel program and becomes valid on the day of the publication of each program. Prices for all the arrangements are given in EUR. Enjoy Slovenia reserves the right to change the prices due to changes in service providers prices, transport tariffs, changes fuel prices …. Should the price changes occur, Enjoy Slovenia has the responsibility to inform the passenger before departure. Enjoy Slovenia will absorb, and the client will not be charged for, any increase equivalent to 2% of the price of the travel arrangements. The client will be charged for the amount over and above that. If this increases equivalent to more than 8% of the price of the tour or holiday arrangements, the client will have the option of accepting a change to another tour or holiday if Enjoy Slovenia can offer one (Enjoy Slovenia will refund any price difference if the alternative is of a lower value), or canceling and receiving a full refund of all monies paid, except for any amendment charges, yet it has to be done at the latest 2 days after he has received the notice of the price change. Enjoy Slovenia does not take responsibility for reclamations against services bought and paid by the passenger on the site. The prices are set according to prevailing economic conditions and together with the programs and duration of itineraries may be amended periodically. The prices of tours include all described Services of each program unless stated otherwise.

The price of the travel arrangement includes everything mentioned in the travel program unless otherwise stated.

Since the prices are mainly based on pre-booked services, the passenger is asked to carefully read the following cancellation conditions: The client or any member of his/her party, may cancel the travel arrangements at any time. Enjoy Slovenia must be informed in writing of total or partial cancellations of the program booked by the client. It is the client’s responsibility to verify that Enjoy Slovenia has received his or her communication. Since we incur costs in cancelling your travel arrangements, the client will have to pay cancellation charges as follows (see also the exceptions below):
Period before arrival in which Enjoy Slovenia was notified Charge to the client
+ 90 days Deposit only less Paypal, Stripe, or credit card administrative expenses
between 90 and 60 days 50% of tour or holiday cost or deposit if higher less Paypal, Stripe, or credit card administrative expenses
between 60 and 30 days80% of tour or holiday cost less Paypal, Stripe, or credit card administrative expenses
less than 30 days or no-show100% (NO REFUND)
Note: If the reason for the cancellation is covered under the terms of the traveler’s insurance policy, he/she may be able to reclaim these charges. Please be aware that if one member of the party wishes to cancel, this may mean that the accommodation or services booked will be under-occupied and result in the other party members having to pay any additional supplements to retain the booking.

If, after the confirmation invoice has been issued, the client wishes to change the tour or holiday arrangements in any way, for example, the chosen tour date or arrival date or accommodation, Enjoy Slovenia will do its utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. The client will be asked to pay an administration charge of 30€ per change, and any further cost we incur in making this alteration. The client should be aware that these costs could increase closer to the arrival date that changes are made, and he/she should contact us as soon as possible. The client can transfer his/her booking to another person, who satisfies all the conditions that apply to related booking, by giving Enjoy Slovenia notice in writing as soon as possible and no later than 7 days before arrival. Both the client and the new traveller are responsible for paying all costs we incur in making the transfer.

In these Terms and Conditions, where Enjoy Slovenia refers to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken. Therefore, any person reserving or purchasing any Enjoy Slovenia travel program accepts the condition that Enjoy Slovenia reserves to itself the right to change or cancel itineraries and other tour components, if necessary, when necessary, in case of occurrence of unexpected circumstances. Should this happen, Enjoy Slovenia will make every effort to offer alternate dates and/or programs. Itineraries are as accurate as possible but subject to change due to health, traffic, weather conditions, natural disasters, mechanical, and any other conditions beyond the Enjoy Slovenia control that prevent the realization of the travel arrangement as scheduled. Enjoy Slovenia expressly disclaims any liability for any damages that may be incurred for any changes, cancellations, or delays in any itinerary. Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in LIABILITY clause) as a result of Unavoidable and Extraordinary Circumstances.

Enjoy Slovenia is a liaison between travellers and local service provider. Enjoy Slovenia, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay, or injury to the traveller or group members. Enjoy Slovenia cannot be held responsible for any transport delay or cancellation due to any circumstance beyond our control: closed roads, traffic jams, police emergency crew, road interventions, or in case of extraordinary problems: weather conditions, terrorist attacks, extraordinary sporting events, floods, riots, transportation strikes, flight, boat or cruise delay and/or cancellations (non-exhaustive lists). In case of a vehicle immobilization during the trip, due to a mechanical failure, an accident, or damage (theft, deterioration), Enjoy Slovenia will try to guarantee the journey continuity with another vehicle.

Tours and holidays will start according to the times stated on the itineraries and will NOT wait for latecomers. Enjoy Slovenia accepts no responsibility for passengers failing to be at designated pick-up points at designated times. NO REFUND is provided for passengers failing to meet their tour at designated times. It is up to passengers to adapt their alcohol consumption, according to their physiological characteristics, and possibly affections with which they can be affected or medical treatments to which they may be subjected. We remind our passengers that excessive alcohol consumption is not advised and that in a general way, the irresponsible consumption of alcohol is dangerous for their health. Travelers are responsible for themselves and are expected not to break or damage anything belonging to the venues visited during the travel program. Any damages by a passenger due to negligence will require payment or replacement by the said passenger. Persons causing a nuisance to other passengers may be removed from the tour. Enjoy Slovenia will not be liable for any expense incurred by the passengers should this occur. Uncontrollable and disruptive drunken behaviour will not be tolerated. Wineries reserve the right to refuse service & entry. Disruptive persons will not be allowed to continue the tour. No alcohol or food is allowed on tour vehicles. Passengers may not bring their alcohol for consumption. Smoking is not permitted on tour vehicles or inside winery buildings. The client shall make no requests, nor shall any request be honored by the driver to exceed the authorized speed limit or to commit breaches of any traffic rules. Enjoy Slovenia reserves the right to interrupt the service in progress if the tour representative is aware that the passenger is in the act of committing an offense such as using narcotics, endangering anybody’s safety, or a noticeable lack of politeness by the passenger towards other members of the tour. Enjoy Slovenia has the right to partially or completely resign from the travel agreement during the travel if the passenger does not follow the behaviour rules, which are valid on certain types of transport or in certain accommodation and if the passenger with such behaviour endangers the well-being and health of other passengers and prevents the representative of the agency the realization of the travel program. In this case, Enjoy Slovenia has no financial obligation to the passengers.

The transport of luggage is free up to a certain weight limit, determined by the company that is providing the transportation. Enjoy Slovenia representatives will offer assistance with the lost and found proceedings for the customers, but does not take any responsibility for lost or damaged luggage. The passenger needs to report the lost or damaged luggage to the company that provided the transport or to the accommodation, where the passenger is staying. Enjoy Slovenia is not responsible for the theft or damage of the passenger’s luggage or other personal belongings, valuables, and documents in the accommodation, where the passenger is staying (hotels, B&B, apartments, etc.).

Any complaint about any of the services included in the tour or holiday should be made on the spot and referred to the representative of Enjoy Slovenia during the travel without undue delay who will endeavor to put things right. If it is not resolved locally, please follow this up as soon as possible after your return, ideally within 7 days by writing to info@enjoy-slovenia.com and giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint during your tour or holidays, we will be deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking.

If the traveler is in difficulty whilst on tour or holiday and ask Enjoy Slovenia to help we will provide appropriate assistance, in particular by providing information on health services, local authorities, and consular assistance; and helping the client to find alternative arrangements and any necessary phone calls/emails. The client must pay any costs Enjoy Slovenia incurs if the difficulty is his/her fault.

The client’s specific passport and visa requirements and other immigration requirements are his/her responsibility and he/she should confirm these with the relevant Embassies and/or Consulates. Enjoy Slovenia does not accept any responsibility if the client cannot travel because he/she has not complied with any passport, visa, or immigration requirements.

Please note, the information and prices shown on our websites may have changed by the time you come to book your tour or holiday. Whilst every effort is made to ensure the accuracy of the websites and prices, regrettably errors do occasionally occur. You must therefore ensure you check all the details of your chosen tour or holiday (including the price) with us at the time of booking.

These Terms and Conditions are subject to Slovenian Law. Any dispute concerning their interpretation and/or their execution will be brought before the suitable Ljubljana court.

VERSION: February, 2024

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